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Frequently Asked Questions
When will my item ship?
- After you’ve place your order, it would take 3-5 days for us to prepare your item and once it is shipped, then it would take 5-7 days depend on USPS for US shipping and 10-20 days for international shipping. For the full information, you can see it here.
I made a mistake when ordering!!
- Don’t worry! If you’ve place your order less than 24 hours, we will make the modification required like address, design, etc. Just contact us through our e-mail so we will help you!
If the parcel has already been shipped, then we’re couldn’t change the order details. Yet still messages us so we will find a way to help you!
The item is defect!
- If an item arrive broken (mug) or faulty (t-shirt, etc). Please e-mail the image of the defects along with your order number. If our product is indeed a faulty product then we would send you a replacement free of charge.
HOW SECURE IS MY PERSONAL INFORMATION?
- When you check out and buy something from our online store, your personal information is kept safe by following the highest industry standards.
- Secure socket layer (SSL) technology, which is widely used on the Internet to process payments, encrypts your credit card information while it is being sent. Your credit card information is only used to complete the transaction you asked for. It is not kept after that.